Full-picture analysis
One customer question can pull in the relevant account, plan, event history, docs, and previous conversations.
Koomi Assist
AI that understands your customer before it replies
Koomi Assist is grounded in your customer identity model, so every answer can use the right account, plan, product behavior, and policy context.
Koomi AI feedback loop
LiveValidated signal
Export workflow · 14 accounts
7 paid teamsreproduciblehigh impact
Feedback validated
Write a reply that explains the Growth plan using this account context.
Structured Multica issueAgent assignmentVisible progress and blockersHuman review gate
Yes. I reproduced the issue, linked the affected accounts, and drafted clear acceptance criteria for product review.
Koomi AI grouped the related conversations and created Multica issue KOOM-142. Codex returned a pull request that is waiting for human review.
Resolve the immediate issue
Validate recurring feedback
Define the product outcome
Review the customer reply before sending...
Made for teams bringing AI into support
PromptOpsHelioDeskSignalWorksNectarCRMFuseAIPromptOpsHelioDeskSignalWorksNectarCRMFuseAI
Deep support analysis, powered by AI
Results you can scan
Koomi Assist structures drafts with concise answer text, evidence, recommended next action, and escalation notes.
Ready-to-share summaries
Turn any customer exchange into a support summary, product report, success handoff, or sales follow-up.
Deep analysis
Ask one question and get a complete support picture
The Koomi AI agent finds the account, reads the conversation, checks recent product behavior, and synthesizes an answer that fits the customer moment.
The result is a draft that explains what happened, what to say, and which customer outcome the team should protect.
Company-wide intelligence
Use relevant account traits, lifecycle stage, product behavior, support history, and internal notes in one generated answer.
Actionable insights
Get a concise answer, recommended next action, escalation note, and links to the evidence behind the recommendation.
Seamless workflows
Work with Koomi Assist inside the inbox, visitor queue, reports, Slack handoffs, and account profile views.
Koomi AI feedback loop
LiveValidated signal
Export workflow · 14 accounts
7 paid teamsreproduciblehigh impact
Feedback validated
Ask one question and get a complete support picture
Structured Multica issueAgent assignmentVisible progress and blockersHuman review gate
Yes. I reproduced the issue, linked the affected accounts, and drafted clear acceptance criteria for product review.
Koomi AI grouped the related conversations and created Multica issue KOOM-142. Codex returned a pull request that is waiting for human review.
Resolve the immediate issue
Validate recurring feedback
Define the product outcome
Review the customer reply before sending...
Trust
Answers your team can inspect before sending
Koomi Assist avoids black-box support by showing the facts, logic, and limits behind every suggested response.
When a customer question is ambiguous, the agent asks for clarification instead of inventing policy or account details.
Consistent definitions everywhere
No matter how a teammate asks, the answer is built on the same account fields and support rules the company agreed on.
Transparent reasoning
See the customer traits, product events, help articles, and logic used to create the support draft.
Clarifies instead of assumes
If a question could mean multiple things, Koomi Assist asks which path to follow before writing the answer.
Koomi AI feedback loop
LiveValidated signal
Export workflow · 14 accounts
7 paid teamsreproduciblehigh impact
Structured Multica issue
allow ai.draft
when user.role in ["support", "success"]
and account.privateRevenue == hidden
and signedIdentity == trueFAQ
Answers your team can inspect before sending
Agent assignment
Visible progress and blockers
Human review gate
Review the customer reply before sending...
Agent stack
Power every agent in your support system
Custom agents, internal tools, and LLM applications can use Koomi AI identity through API or MCP so downstream workflows do not rebuild customer logic.
Your support AI, product agents, success workflows, and internal tools can work from the same governed customer context.
One source of truth
Use the same user, account, plan, permission, and event definitions in every downstream workflow.
Full context access
Query the customer model and support history through clear APIs while respecting access controls.
Plugs into your stack
Works with ChatGPT, Claude, Slack, internal admin tools, and agent frameworks of your choice.
Koomi AI feedback loop
LiveValidated signal
Export workflow · 14 accounts
7 paid teamsreproduciblehigh impact
Build and review
user.idusr_2481
account.plan7 paid teams
rolereproducible
lifecyclehigh impact
Structured Multica issue
Power every agent in your support system
Agent assignment
Visible progress and blockers
Human review gate
Review the customer reply before sending...
Security
Safeguarding your customer data
Koomi AI is built around controlled AI usage, explicit identity, and minimal exposure of sensitive account data.
AI gets the context it needs to help, not an uncontrolled dump of customer records.
No training
Customer data is not used to train, fine-tune, or improve third-party AI models.
Permissions apply
The AI assistant only receives customer context the requesting user is allowed to access.
Minimal data exposure
Only the evidence needed for the question is shared with the model, and sensitive traits can be excluded.
Koomi AI feedback loop
LiveValidated signal
Export workflow · 14 accounts
7 paid teamsreproduciblehigh impact
Structured Multica issue
allow ai.draft
when user.role in ["support", "success"]
and account.privateRevenue == hidden
and signedIdentity == trueFAQ
Safeguarding your customer data
Agent assignment
Visible progress and blockers
Human review gate
Review the customer reply before sending...
How teams use it
Designed for support teams that want AI without chaos
Koomi Assist does not try to replace judgment. It makes the first draft faster, the evidence easier to inspect, and the handoff cleaner when a customer issue needs another team.
Reach your agent from anywhere
Ask for customer context from the inbox, account profile, Slack handoff, or internal tooling surface.
Generate reports
Turn conversations into product feedback, escalation notes, renewal summaries, and support health reports.
Support teams where they work
Bring account-aware answers into the channels where support, success, and product teams already collaborate.
Built for engineering
Use modular interfaces, API access, and clear security boundaries to integrate Koomi Assist into your stack.
Start using account-aware AI support today
Connect Koomi AI to your product, identify your users, and let AI draft answers that respect the customer context your team trusts.